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bobs furniture sofa bed

Bobs Furniture Sofa Bed

Customer Claims Bob’s Discount Furniture Short-Changed Them On Sleeper Sofa September 13, 2013By George GombossyWhen is a queen size mattress not a queen size? When it is in a sleeper sofa. That is what Tom and Joan Cavanaugh of Waterford, discovered a year after purchasing a queen size sofa-bed at Bob’s Discount Furniture. A queen size mattress is 60 inches wide and 80 inches long. And that is what the salesman at Bob’s told the couple the mattress in the sofa-bed would be. The couple didn’t question it until earlier this year when a taller relative slept on it during a visit. The relative is 6 feet 2 inches tall and complained that the bed felt short. Tom and Joan Cavanaugh measured the mattress and found that while it was 60 inches wide, it was only 69 inches long, three inches shorter than their relative. “We called the store to complain, and they sent a tech out to verify the size. He then called the store to inform them of his find which was the same as ours. We spoke with Amber, and she informed us that no one makes a sofa sleeper mattress 60″ by 80,” the couple wrote CtWatchdog. “Not true, as I found several companies on-line that did indeed make them.” The couple demanded their money back. Bob’s would only offer a store credit. “Not an option,” the couple wrote me. “We feel that we were misled and lied to by the store personnel.” I never realized that queen size sofa sleepers were not standard queen size. I decided to take an informal survey and contacted salesmen at five different furniture chains. Of the five salesmen only one knew that the queen size sofa sleeper was 10 inches shorter than the mattress you have on your bed. The other salesmen offered to check and reported that the regular sleeper was shorter. You can purchase a sofa bed that has a real queen size mattress, but they are much more expensive. I contacted Bob’s public relations staff for a response, but received none. Bob’s did make another offer to the couple, proposing to give them a refund on the mattress and suggesting that the couple purchase a full sized queen mattress for the sofa bed. However, Bob’s warned that the 60 by 80 inch mattress “will not properly fit the frame of a queen sleeper sofa.” “The offer is insulting,” Tom wrote me. “All we want is our money back, Amen.” Similar Posts: Removing Mattress Tag No Laughing Matter For Connecticut Consumer Puritan Furniture And Town Fair Tire Respond Well To Complaints Fly Dragonfly (Queen Bee) Remote Helicopters Recalled For Fire Danger Simplicity Close-Sleeper Bassinets recalled due to infant deaths What Car Salesmen Don’t Want You To Know Sears Jerks Barkhamsted Resident Around For A Year On Mower Issue
bobs furniture sofa bed 1

Bobs Furniture Sofa Bed

When is a queen size mattress not a queen size? When it is in a sleeper sofa. That is what Tom and Joan Cavanaugh of Waterford, discovered a year after purchasing a queen size sofa-bed at Bob’s Discount Furniture. A queen size mattress is 60 inches wide and 80 inches long. And that is what the salesman at Bob’s told the couple the mattress in the sofa-bed would be. The couple didn’t question it until earlier this year when a taller relative slept on it during a visit. The relative is 6 feet 2 inches tall and complained that the bed felt short. Tom and Joan Cavanaugh measured the mattress and found that while it was 60 inches wide, it was only 69 inches long, three inches shorter than their relative. “We called the store to complain, and they sent a tech out to verify the size. He then called the store to inform them of his find which was the same as ours. We spoke with Amber, and she informed us that no one makes a sofa sleeper mattress 60″ by 80,” the couple wrote CtWatchdog. “Not true, as I found several companies on-line that did indeed make them.” The couple demanded their money back. Bob’s would only offer a store credit. “Not an option,” the couple wrote me. “We feel that we were misled and lied to by the store personnel.” I never realized that queen size sofa sleepers were not standard queen size. I decided to take an informal survey and contacted salesmen at five different furniture chains. Of the five salesmen only one knew that the queen size sofa sleeper was 10 inches shorter than the mattress you have on your bed. The other salesmen offered to check and reported that the regular sleeper was shorter. You can purchase a sofa bed that has a real queen size mattress, but they are much more expensive. I contacted Bob’s public relations staff for a response, but received none. Bob’s did make another offer to the couple, proposing to give them a refund on the mattress and suggesting that the couple purchase a full sized queen mattress for the sofa bed. However, Bob’s warned that the 60 by 80 inch mattress “will not properly fit the frame of a queen sleeper sofa.” “The offer is insulting,” Tom wrote me. “All we want is our money back, Amen.” Similar Posts: Removing Mattress Tag No Laughing Matter For Connecticut Consumer Puritan Furniture And Town Fair Tire Respond Well To Complaints Fly Dragonfly (Queen Bee) Remote Helicopters Recalled For Fire Danger Simplicity Close-Sleeper Bassinets recalled due to infant deaths What Car Salesmen Don’t Want You To Know Sears Jerks Barkhamsted Resident Around For A Year On Mower Issue
bobs furniture sofa bed 2

Bobs Furniture Sofa Bed

Billy Bobs Beds is an anti-discrimination place of business. Billy Bobs Beds promotes inclusion in all areas of diversity. Billy Bobs Beds does not discriminate based on any factor of ethnicity, race, gender, sexual orientation, religion, age, language, disability, socioeconomic status or country of origin.
bobs furniture sofa bed 3

Bobs Furniture Sofa Bed

MIHIRKUMAR of Salem, NH on April 28, 2017Satisfaction RatingWe ordered furniture from Bob’s Discount Furniture (Salem, NH) worth $4000 and we had 2 deliveries. In our first delivery we got wrong parts so they couldn’t assemble the bed. We sold our old bed and our 67 year old mother had to sleep on floor. 2nd time they came with the right part but didn’t assemble the bed. They just left the parts – and were rude, didn’t even gave us time when they would come assemble the bed. After few days someone came in to assemble that bed for us and we figured out that the HEADBOARD was damaged. So again after few days someone came to replace that headboard. So many deliveries back and forth for the 1st order.Now 2nd delivery had a bed and drawer – However it turned out to be just bed and drawers didn’t get delivered, so we had to wait for 1 week more for the drawers to get delivered. Every time I called store and asked for the sales representative – she was not available. I mean it’s been more than a month and every time I call store she is not in store – why ignore customers?Helpful?YesNo
bobs furniture sofa bed 4

Bobs Furniture Sofa Bed

We ordered furniture from Bob’s Discount Furniture (Salem, NH) worth $4000 and we had 2 deliveries. In our first delivery we got wrong parts so they couldn’t assemble the bed. We sold our old bed and our 67 year old mother had to sleep on floor. 2nd time they came with the right part but didn’t assemble the bed. They just left the parts – and were rude, didn’t even gave us time when they would come assemble the bed. After few days someone came in to assemble that bed for us and we figured out that the HEADBOARD was damaged. So again after few days someone came to replace that headboard. So many deliveries back and forth for the 1st order.Now 2nd delivery had a bed and drawer – However it turned out to be just bed and drawers didn’t get delivered, so we had to wait for 1 week more for the drawers to get delivered. Every time I called store and asked for the sales representative – she was not available. I mean it’s been more than a month and every time I call store she is not in store – why ignore customers?Helpful?YesNo
bobs furniture sofa bed 5

Bobs Furniture Sofa Bed

We ordered furniture from Bob’s Discount Furniture (Salem, NH) worth $4000 and we had 2 deliveries. In our first delivery we got wrong parts so they couldn’t assemble the bed. We sold our old bed and our 67 year old mother had to sleep on floor. 2nd time they came with the right part but didn’t assemble the bed. They just left the parts – and were rude, didn’t even gave us time when they would come assemble the bed. After few days someone came in to assemble that bed for us and we figured out that the HEADBOARD was damaged. So again after few days someone came to replace that headboard. So many deliveries back and forth for the 1st order.Now 2nd delivery had a bed and drawer – However it turned out to be just bed and drawers didn’t get delivered, so we had to wait for 1 week more for the drawers to get delivered. Every time I called store and asked for the sales representative – she was not available. I mean it’s been more than a month and every time I call store she is not in store – why ignore customers?

Bobs Furniture Sofa Bed

Bobs Furniture Sofa Bed

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